This was an excellent piece of complex research conducted to a very tight timescale, with a focus on identifying and consulting specific and hard to reach groups of the population. The insight generated has been interpreted and reported to a high standard and we are very pleased with the quality and use-ability of the findings.

The undertaking of 1,450 surveys within the available budget proved to be excellent value for money for Essex County Council. Understanding how residents view the current service and their thoughts on how to improve the service has provided excellent research on which to base future decisions.

We knew what we wanted in terms of outcomes from the research project, but were struggling with the methodology and expertise. M·E·L Research helped us formulate a clear plan and implemented it within a fairly short timeframe in order to meet the requirements of a third party funding source. We also delivered the project during a period of  significant political turbulence pre election. We were able to work with M·E·L to regularly adjust the project scope to respond to the changing circumstances.

M·E·L Research have done a fantastic job with our Street Scene project. They’ve demonstrated nothing but professionalism in their contact with our residents and have consistently delivered on the specifications demanded of them - for example always adhering to the set times and locations they were given to carry out the surveying. The end results have also been impressive, with their reports presented in a high-quality and readable format allowing for easy analysis.

We have an excellent working relationship with M·E·L and find them very flexible and responsive to our needs.

M·E·L are a very professional and efficient organisation. Karen was brilliant to work with and kept me in the loop throughout the whole project. The final product included good and realistic recommendations for the CCG and we hope to be able to implement them going forwards.

The work was carried out to a very high standard, and a wealth of information was collected. The findings will be very useful in feeding into the engagement process for the Model of Care and Strategy for Maternity, Neonatal and Newborn Services. Feedback from service users will also inform the Teenage Pregnancy Support Strategy, Family Nurse Partnership and Maternity Services Liaison Committee.

We were very happy with the work that M·E·L Research did for us on our 2013 budget consultation exercise.  We found them to be professional, insightful and efficient.  They provided us with some great advice and were essential to the smooth and successful implementation of the project. We would definitely approach them to work with us on similar assignments in the future.

We are delighted with the support and service provided by M·E·L, from the planning stage to the fieldwork and the quality of the final report. The people we worked with took the time to understand our needs and apply the methodology we had developed.

The team were fantastic as always. The local team were very impressed, particularly with the regular updates on response rates by patch and also with the level of detail and analysis provided in the final report.

M·E·L have run our STAR survey for three years now and have delivered to a high standard each time. They keep in regular contact, are very thorough and meet all the deadlines. Very easy contractor to work with and responsive to our needs.

An excellent service, carried out with minimal disruption, and providing extremely useful information, presented clearly.

The whole process of redesigning our surveys for the year was seamless. The team are knowledgeable and able to provide help and support on what might work best for our customers.

The whole project was extremely well planned and implemented by M·E·L.

M·E·L Research are a highly competent, responsive research team, who deliver high quality products, on time, that meet the specification.

M·E·L Research were brilliant throughout the completion of our STAR Survey. Our Project Manager kept me informed every step of the way; nothing seemed too much trouble and the action planning assistance has been invaluable. Would definitely recommend!

I commissioned M·E·L Research to undertake a programme of in-depth interviews with local residents on a number of sensitive issues. The team made the effort to really understand the brief, evaluated and improved the approach as the programme developed and finally reported on time and to budget. I am delighted by the quality of the insight generated, which will help us develop services and support across a whole range of organisations so that together we can help some of our most vulnerable residents in transforming their lives.