I commissioned M·E·L Research to undertake a programme of in-depth interviews with local residents on a number of sensitive issues. The team made the effort to really understand the brief, evaluated and improved the approach as the programme developed and finally reported on time and to budget. I am delighted by the quality of the insight generated, which will help us develop services and support across a whole range of organisations so that together we can help some of our most vulnerable residents in transforming their lives.

As always M·E·L provided an excellent service carrying out a waste analysis on 5 samples of waste from schools. The results were outlined very clearly in the final report and as always they delivered the report very quickly after the sampling was completed.

This was an excellent piece of complex research conducted to a very tight timescale, with a focus on identifying and consulting specific and hard to reach groups of the population. The insight generated has been interpreted and reported to a high standard and we are very pleased with the quality and use-ability of the findings.

The undertaking of 1,450 surveys within the available budget proved to be excellent value for money for Essex County Council. Understanding how residents view the current service and their thoughts on how to improve the service has provided excellent research on which to base future decisions.

We knew what we wanted in terms of outcomes from the research project, but were struggling with the methodology and expertise. M·E·L Research helped us formulate a clear plan and implemented it within a fairly short timeframe in order to meet the requirements of a third party funding source. We also delivered the project during a period of  significant political turbulence pre election. We were able to work with M·E·L to regularly adjust the project scope to respond to the changing circumstances.

M·E·L Research have done a fantastic job with our Street Scene project. They’ve demonstrated nothing but professionalism in their contact with our residents and have consistently delivered on the specifications demanded of them - for example always adhering to the set times and locations they were given to carry out the surveying. The end results have also been impressive, with their reports presented in a high-quality and readable format allowing for easy analysis.

We have an excellent working relationship with M·E·L and find them very flexible and responsive to our needs.

M·E·L are a very professional and efficient organisation. Karen was brilliant to work with and kept me in the loop throughout the whole project. The final product included good and realistic recommendations for the CCG and we hope to be able to implement them going forwards.

The work was carried out to a very high standard, and a wealth of information was collected. The findings will be very useful in feeding into the engagement process for the Model of Care and Strategy for Maternity, Neonatal and Newborn Services. Feedback from service users will also inform the Teenage Pregnancy Support Strategy, Family Nurse Partnership and Maternity Services Liaison Committee.

We were very happy with the work that M·E·L Research did for us on our 2013 budget consultation exercise.  We found them to be professional, insightful and efficient.  They provided us with some great advice and were essential to the smooth and successful implementation of the project. We would definitely approach them to work with us on similar assignments in the future.

We are delighted with the support and service provided by M·E·L, from the planning stage to the fieldwork and the quality of the final report. The people we worked with took the time to understand our needs and apply the methodology we had developed.

The team were fantastic as always. The local team were very impressed, particularly with the regular updates on response rates by patch and also with the level of detail and analysis provided in the final report.

M·E·L have run our STAR survey for three years now and have delivered to a high standard each time. They keep in regular contact, are very thorough and meet all the deadlines. Very easy contractor to work with and responsive to our needs.

An excellent service, carried out with minimal disruption, and providing extremely useful information, presented clearly.

The M·E·L team are great to work with.  They are happy to make changes as needed and always work with us to overcome any challenges that might happen throughout the year.

The whole project was extremely well planned and implemented by M·E·L.

M·E·L Research are a highly competent, responsive research team, who deliver high quality products, on time, that meet the specification.

Just an excellent organisation to work with. M·E·L are attentive and focused on your needs and nothing is too much trouble; they will do everything they can to support you through your project and get the best outcome.

The project had a very tight timescale, M·E·L dealt with this and were able to deliver on time, due to the tight timescale there were some requirements that had not been clearly stated at commencement of project but M·E·L responded to these and were able to deliver all the requirements. The project team kept us informed of progress throughout so there were no unexpected issues or delays.

I just want to say a huge thank you to you and your team. I’ve found your service really professional, supportive and comprehensive, and thanks in particular to Karen. I’ve already recommended you to other PCC’s.

We were very happy with the work M·E·L undertook for our Selective and Additional licensing consultation.  The methodology proved ideal and was successful in returning a higher than expected response rate.  M·E·L produced a full report and executive summary within a tight timescale which provided valuable feedback to formulate our final scheme detail.

M·E·L Research took time to understand our requirements and our target audience for the outputs during the kick-off meeting which set us up to succeed. They were very flexible and understanding to changes in our project timeline.

Hugely valuable and it will make a great difference to our team in London, and national colleagues, to have a piece of work so professionally put together available to showcase what we can deliver.

The evaluation provided is robust and changes “we think” to “we know” which is invaluable when seeking additional funding and donor support.

The team think that this is a very helpful report in that it highlights many of the service’s achievements as well as areas of improvement with key action points that the team can take forward.

"The outcomes of your work have shaped strategies across the organisation to address the findings of the research. We have significantly increased our quality control of repairs. Introduced better and more extensive ways of addressing issues quicker than before. We have also focussed customer care initiatives in the areas that were identified by the research and invested in improving these weaker areas."

M·E·L Research delivered a high-quality survey despite the snow, which just kept coming back. I would be pleased to recommend them.

M·E·L provided a full consultation service to our specification including an excellent report and presentation. We were particularly impressed with the levels of engagement achieved with all stakeholders and the public meetings run and designed by M·E·L consultants.

There was a significant amount of feedback that needed careful and sympathetic analysis because understanding the public view on the scheme was key to guiding how we would approach the scheme. M·E·L helped simplify the feedback into more managable parcels of data to help feed into the overall programme of works. M·E·L took the time to understand what we needed and helped by providing advice based on previous experience which they were happy to share with us. This constant communication helped us with a successful two phase consultation. The analysis undertaken by M·E·L helped to shape our final proposal.