Quality & Accreditations - Social Research Agency ¦ Market Research Company

Quality & Accreditations

Market research can be fraught with issues surrounding transparency, data security and the quality of analysis applied to research. That’s why we are a fully accredited Market Research Society (MRS) Company Partner. We are ISO 9001:2015, ISO 20252:2019 and ISO 27001:2022 accredited. Our ways of working are designed to ensure we produce quality data and insight.

We adhere strictly to the principles of the Data Protection Act 2018 (incorporating UK GDPR) and are registered as a Data Controller with the ICO: registration number Z7114827.

In recognition of the need to provide clients and respondents with confidence about how personal data is handled we are also a fully accredited MRS Fair Data Partner. Our Fair Data accreditation can gives our clients and survey respondents reassurance regarding how we collect and hold survey data.

Our information security processes are ISO 27001:2022 compliant and we are Cyber Essentials Plus accredited; the Government-backed, industry-supported scheme to help organisations protect against common online threats.

Our company privacy policy can be viewed here.

Please contact us to request our accreditation certificates or our full quality policy.

Our Services

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Doorstep Engagement Programmes

Doorstep engagement provides a direct and effective way for councils, housing providers, utilities, charities and other public service organisations to reach people in their own communities. A well-designed doorstep engagement programme can do more than distribute information. It can help organisations understand why people are not using a service, address practical barriers, provide tailored support and encourage lasting behaviour change.

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Join our Online Panel

The M·E·L Research Panel members take part in a variety of qualitative research, including one-to-one interviews, focus groups, and online workshops. Each project explores real-world social issues that matter, covering topics such as health, education, local government, and equality, diversity and inclusion (EDI), plus much more.

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Residents’ Surveys

We have considerable expertise in engaging with residents in order to provide local authorities with an understanding of local priorities, neighbourhood issues and the quality of local service delivery. We are passionate about giving residents a clear voice in shaping services and improving neighbourhoods.

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Public Attitudes Polling

We specialise in large scale national polling to help policymakers and organisation leaders make informed decisions. Our accurate, reliable, and unbiased insights help to explore public attitudes on a range of social issues.

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Academic Research Support Services

Our dedicated team is poised to offer unparalleled support across various research requirements, adhering strictly to the highest ethical standards, ensuring every project we undertake is trauma-informed and fully integrates Equality, Diversity, and Inclusion (EDI) principles, and utilising our own in-house team for the full range of fieldwork and analysis approaches.

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Campaign Evaluation Research

In order to maximise the impact of campaign investment M.E.L Research can test early creative ideas, through to final copies of creative. We can offer feedback on all types of creative including TV, posters, press, online, social media and radio. This can be done using various methodologies depending on the type of feedback needed, and the type of creative.

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Brand Tracking Research

At M·E·L Research we believe that brand strength is built in different ways, but fundamentally being authentic to your brand identity throughout all contact points is essential.

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Customer Experience Research

We have extensive experience in helping organisations, especially within the housing, local and national government, health, regulatory, environmental and voluntary sectors understand their customers’ needs, measure satisfaction and identify priorities for improvement.

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