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Central Government & Regulators Market Research

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Central Government & Regulators

Our central government and regulatory market research team have managed a range of large scale and smaller, targeted studies for a range of organisations including Public Health England, Public Health Wales, the Cabinet Office, DCMS, The Welsh Government, the European Commission, Home Office, Office for Rail and Road, UNBOXED: Creativity in the UK, Birmingham 2022 Commonwealth Games, the BBC, Universities UK, Legal Services Consumer Panel, the General Optical Council and the Office for Nuclear Regulation, among others.

Central Government Regulator Market Research Social Logos

We undertake a wide range of different projects types with a range of desired outcomes and engaging a range of audiences, for example:

  • Engaging with citizens, businesses and stakeholders to understand the impact of policy changes
  • Deliberative research to explore potential strategic changes and challenges across a range of sectors – including unpicking outcomes around health, physcial activity and climate change for instance
  • Large-scale population studies to provide an evidence base for policymakers
  • Studies to inform awareness and impact of regulatory decisions
  • In-depth studies in to specific regulatory issues, or in to specific audiences
  • Working with regulators and regulated organisations to deliver mandatory surveys within the sector – including dealing with Data Processing Agreements across numerous organisations as well as customer opt-outs
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Our Central Government & Regulators Team

Senior Management

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Steve Handley, Director – Insights Team

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Research & Evaluation

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Ruth Gosling, Associate Director

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Research & Evaluation

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Michael Keating, Research Manager

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Senior Management

Elliot Simmonds Market Research MEL Social Research

Elliot Simmonds, Commercial Director

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Research & Evaluation

Bronwyn Vermaat

Bronwyn Vermaat, Associate Director

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Central Government & Regulators Market Research Team

Research & Evaluation

Bronwyn Vermaat

Bronwyn Vermaat, Associate Director

View Team Member

Senior Management

Elliot Simmonds Market Research MEL Social Research

Elliot Simmonds, Commercial Director

View Team Member

Research & Evaluation

Article cover image size 324 x 211px 86

Michael Keating, Research Manager

View Team Member

Research & Evaluation

Ruth has blonde hair and is wearing glasses. She is dressed in a black jacket with a necklace.

Ruth Gosling, Associate Director

View Team Member

Senior Management

SH

Steve Handley, Director – Insights Team

View Team Member

Central Government & Regulators Market Research Case Studies

Case Studies

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Legal Services Board: AI in Legal Services

The Legal Services Board commissioned M·E·L Research to explore how consumers might respond to future developments in artificial intelligence within legal services. The research was designed to support the Legal Services Board’s wider strategic focus on encouraging innovation in legal services while ensuring that consumers remained protected from potential harm. The wider context was a legal services market in which AI-enabled tools were becoming increasingly visible to consumers. General-purpose AI assistants, such as chatbot-style tools, were already being used by some people as an initial source of…

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Case Studies

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Research into Body Worn Video (BWV) Footage for the Enforcement Conduct Board (ECB)

M·E·L Research was commissioned to undertake a first of its kind study to analyse video footage from enforcement actions involving significant and high-volume debts, such as council tax arrears, non-domestic rates, parking fines, and penalties issued by authorities like Transport for London. The study took place between June and September 2024, and researchers from M·E·L reviewed 935 videos, 648 of which involved interactions with individuals subject to enforcement. This study is significant as it provides a unique and objective insight into real-world enforcement practices, which will enable the ECB to develop informed and targeted policy interventions aimed at improving fairness during enforcement.

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Case Studies

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Evaluation of the Welsh Government’s Period Dignity Grant

To support Welsh Government in assessing the implementation and impact of the Period Dignity grant, M·E·L Research were commissioned to carry out an independent evaluation. Er mwyn cefnogi Llywodraeth Cymru i asesu gweithrediad ac effaith y grant Cyfnod Urddas, comisiynwyd M·E·L Research i gynnal gwerthusiad annibynnol.

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Case Studies

Transport Market Research Logo for MEL Reseach, train on a track

Railway Passenger Satisfaction with Passenger Assist

Passenger Assist is a free service offered by rail companies providing passengers with disabilities or anyone else who may require help, with assistance to enable them to make their journey. Rail companies’ participation in Passenger Assist is mandated through their regulatory requirement to have an Accessible Travel Policy (ATP) approved by the Office of Rail and Road (ORR). The intent of Passenger Assist is to make rail travel accessible to everyone. Since 2017 ORR has commissioned annual research by to investigate the extent to which Passenger Assist meets users’ needs and expectations, and to explore how well individual operators perform in terms of meeting their Passenger Assist obligations. ORR commissioned M·E·L Research Ltd to conduct another wave of this research for 2022-23 to support its ongoing compliance monitoring in this area and to build on the wider body of evidence about how well Passenger Assist is meeting user needs and expectations.

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Case Studies

Hands in a circle Employee Experience Research Agency

Parliamentary and Health Service Ombudsman (PHSO) Employee Experience

M·E·L Research were commissioned to deliver an organisation-wide staff survey using the same approach. The survey design and reporting metrics had close alignment to the Civil Service People Survey to allow for benchmarking of the results. Additional questions were also built into the survey to understand more around hybrid working and productivity, in the context of the post-pandemic workplace. The survey was conducted online across a mix of geographical locations and a set of FAQs were drafted to help inform staff of the purpose of the survey and to help alleviate any concerns on confidentiality and M·E·L Research’s role in undertaking the survey. A response rate of 81% was achieved.

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Case Studies

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Evaluation of Council Tax Incentives in Wales

We evaluated local implementation and delivery of the four Council Tax intervention measures introduced and assessed the impact of these measures on residents and councils. We carried out a survey of all local authorities in Wales, with an English and Welsh version, carried out an online focus group with care leavers and interviewed seven representative organisations in Wales, feeding all results into a joint report with a policy consultancy partner.

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Case Studies

Crime & Justice Market Research Company Gavel Icon

Ethnic Minority Experiences of Legal Services

In short, despite shopping around more than White British consumers, they are less likely to have a good experience of the service and the outcome and less likely to trust providers. The focus of the project was thus to focus less on providing data, and more to provide stories and illustrations of the impact on real people. To understand the experience of ethnic minority legal consumers through a deep-dive qualitative approach. To elicit detailed stories and experiences to provide insight into what actions can be taken to enable stakeholders to do more to improve the experience of these consumer groups.

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