Social Research ¦ Market Research ¦ Behavioural Insight ¦ Evaluation ¦ SROI

0121 604 4664 Contact us

Case Studies

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T154619.748

North East Combined Authority: Early Events Programme Evaluation

The North East Combined Authority (NECA) commissioned M·E·L Research to evaluate its Early Events Programme, a major programme of investment in cultural and community events across the North East. The programme formed part of NECA’s wider ambitions around inclusive economic growth, strong communities, cultural development and environmental sustainability, and was intended to provide an evidence base to inform the...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T154136.469

Recycle for Wales: Doorstep Engagement Campaign

WRAP Cymru commissioned M·E·L Research to deliver and evaluate a targeted doorstep engagement campaign as part of the wider Recycle for Wales behaviour change programme. The campaign formed part of the Welsh Government's ambition to increase recycling rates and reduce waste by encouraging greater participation in food waste recycling services across Wales. Working alongside Blaenau Gwent County Borough Council, the campaign focused on increasing participation in kerbside food...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T153719.406

Help for Heroes: Development and Learning Partnership

Help for Heroes commissioned M·E·L Research as a learning partner to support the development of a practical learning and evaluation framework for its Community Development approach. This was not a traditional evaluation focused primarily on assessing programme performance or impact. Instead, the central purpose was to work collaboratively with Help for Heroes to understand what meaningful change looked like within communities, how that...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T153023.328

re3 Partnership: HWRCs User Satisfaction Research

M·E·L Research was commissioned by the re3 Partnership to undertake user satisfaction research across its Household Waste Recycling Centres (HWRCs) in Reading and Bracknell. The study formed part of an ongoing programme of customer satisfaction measurement, enabling the partnership to compare performance with previous survey waves and monitor changes in user behaviour, service satisfaction and awareness over time. The research sought to...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T152554.360

Shelter: Outcomes Survey

Shelter commissioned M·E·L Research for a second year to deliver its established Outcomes Survey research programme, providing robust and consistent evidence of the impact of its services on the people it supported. The research engaged individuals who had contacted Shelter for support, following up with them at least three months after their case had closed in 2025. This allowed the research to explore outcomes after service users had had time to act on, or experience the effects of...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T151427.284

Greater Manchester Combined Authority: HWRC User Survey

Greater Manchester Combined Authority (GMCA) commissioned M·E·L Research to undertake a comprehensive user survey across its network of Household Waste Recycling Centres (HWRCs) as part of a wider waste composition analysis programme. GMCA had set an ambition to increase household recycling rates and reduce residual household waste, requiring a stronger understanding of how residents...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T150709.338

Hightown Housing Association: Quantitative Customer Research

Hightown Housing Association commissioned M·E·L Research to undertake an independent programme of customer research to inform the development of its emerging corporate and customer strategies. The organisation wanted a robust evidence base showing whether its proposed strategic direction reflected the priorities and expectations of its customers. The research explored what customers...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T145717.138

Dataglow Energy: Door-to-Door Resident Interviews

The client was Dataglow who are proposing a village heat network in Melbourn. The scheme aimed to provide low-carbon heating by using pipes under the streets to carry water warmed by waste heat from a small data centre. This warmed water would then be looped through residents’ new Ground Source Heat Pumps, improving efficiency and helping to reduce bills. By installing Ground Source Heat Pumps at scale, the project also sought to reduce...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T145246.168

Erewash Borough Council: Waste and Recycling Education Campaign

M·E·L Research was commissioned by Erewash Borough Council, with funding from both Erewash Borough Council and Derbyshire County Council, to deliver and evaluate a targeted waste and recycling education campaign. The project formed part of a wider programme designed to increase both the quantity and quality of recyclable materials collected through the borough's kerbside recycling services...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T144717.290

The Law Society: Research into Public Attitudes Towards Criminal Justice

The Law Society commissioned M·E·L Research to undertake research into public attitudes towards the criminal justice system in England and Wales. The aim was to provide robust, nationally representative evidence about how the public viewed the criminal justice system and a range of issues relating to its operation, funding and potential reform. The research covered several important and potentially sensitive...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T144248.310

Amey: Waste Recycling Centre User Satisfaction Survey

Amey operated the Household Waste Recycling Centres (HWRCs) across Central Bedfordshire and commissioned M·E·L Research to undertake an independent user satisfaction survey across all four HWRC sites. The purpose of the research was to understand how residents used the sites, assess satisfaction with different aspects of the customer experience, explore awareness of changes to accepted recycling materials...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 10 23T142819.278

The Royal Horticultural Society: Visitor Experience Evaluation

The Royal Horticultural Society (RHS) commissioned M·E·L Research to evaluate its Brick Explorers wildlife trails. The initiative saw five RHS Gardens host trails featuring ten brick-built sculptures depicting plants, insects, fungi and other wildlife. The trails combined the sculptures with interpretation about wildlife and nature, information about how the models had been constructed, activity booklets and Brick Builders...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 08 19T122222.872

Braintree District Council: DCLG Recycling Rewards Scheme Door-to-Door Canvassing Campaign

Braintree District Council commissioned M·E·L Research to deliver a targeted doorstep engagement campaign as part of a wider Department for Communities and Local Government (DCLG) funded Recycling Rewards Scheme. The wider programme aimed to increase recycling participation amongst residents living in flats and multi-occupancy dwellings, where...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 08 17T164529.283

WSL Football: Mixed-Method Evaluation of the Fan Choice Pilot

WSL Football commissioned M·E·L Research to undertake a mixed-method evaluation of the Fan Choice Pilot across the top two tiers of women’s professional football in England. The pilot explored whether clubs should be able to give supporters the choice to consume alcohol in view of the pitch. This represented a significant potential change to existing competition rules, with potential benefits for matchday experiences and...

View Case Study

Case Studies

Article cover image size 324 x 211px Photo Collage 2026 08 13T161547.705

British Dyslexia Association: Research with Dyslexic NEETs

The British Dyslexia Association (BDA) commissioned M·E·L Research to explore the lived experiences of dyslexic young people aged 18–24 who were not in employment, education or training (NEET). The research was undertaken in the context of increasing national concern about the rising number of young people who are NEET and growing policy interest in understanding the multiple factors contributing to this issue...

View Case Study