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Services

Services

customer experience

Customer Experience Research

We have extensive experience in helping organisations, especially within the housing, local and national government, health, regulatory, environmental and voluntary sectors understand their customers’ needs, measure satisfaction and identify priorities for improvement.

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Services

Hands in a circle Employee Experience Research Agency

Employee Experience Research

Our involvement in providing a voice to employees through employee experience research is driven by the fact that workplace experiences have critical impacts upon an individual’s financial security, social mobility, physical health and mental wellbeing.

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Services

evaluation

Evaluation & Learning Partner

Evaluation is a key part of our business name and we apply rigorous, but practical evaluation techniques to help clients assess the impact and outcome of their project or programme; to determine what works and what doesn’t, why it works and how it can work more effectively.

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Services

quant

Quantitative Research

We have over 35 years’ experience in running quantitative research studies for a range of public services clients; from residents consultations to health and well-being studies to Survey of Tenants And Residents (STAR) projects amongst others.

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