Social Research ¦ Market Research ¦ Behavioural Insight ¦ Evaluation ¦ SROI
Social Research ¦ Market Research ¦ Behavioural Insight ¦ Evaluation ¦ SROI
Have you been contacted or missed a call from us on one of the following numbers: 0121 790 0167, 0121 790 0154, 0121 790 0139, 0121 790 0129, 0203 807 6478 or 0121 790 0216?
There’s nothing to worry about as it would have been one of our telephone researchers – it’s not a sales call.
We will have been contacting to ask if you would like to participate in a survey or participate in other research on behalf of one of our clients. We may have tried to call you several times to invite you to participate as we do call at different times of the day and on different days of the week.
M·E·L Research is a social and market research company based in Birmingham. Social and Market research asks people for their opinions on a wide range of subjects from healthcare to policing and from local government to shopping. This information is used by our clients so they can improve and provide services that people want.
We operate to the Market Research Society’s (MRS) Code of Conduct and you can check that we are a genuine research agency by calling the MRS on Freephone 0800 975 9596 or check on their website.
We may have been asked by a client to conduct a survey on their behalf, such as a Housing Association or Police Force. In such cases we would have been passed your details by that client. For other clients we may use Random Digit Dialling (RDD), which uses randomly generated telephone phone numbers or we may use lifestyle lists from companies registered with the Direct Marketing Association (DMA).
The Telephone Preference Service (TPS) is there to stop UK sales and marketing companies contacting you on the telephone. As we are not undertaking sales calls genuine market research companies are exempt from screening data against TPS. The same exemption applies to those numbers listed as ex-directory.
Nonetheless, we readily accept and honour any request not to be called. If you do not want us to call you again please email dpo@melresearch.co.uk or call Freephone 0800 073 0348 giving details of your number and ideally the date/time we called. We will add your number to our Do Not Call list to ensure you are not called again by us. This may take up to 2 working days to complete.
The answers and information we gather from individual people are aggregated (combined) with others and reported anonymously. None of your answers or comments are passed back to clients in a format which could personally identify you, unless we firstly ask you and you agree. For example, if you highlight a problem or concern during a survey, then a client might like to try and resolve it. In this case we would ask for your permission to pass on your concerns and the best way for the client to contact you. We would only pass on the information about your concerns and only do this if you agreed.
We adhere strictly to the Data Protection Act 2018 and do not pass personal data to clients or any third party without prior consent from individuals.
