Emergency Services Market Research

Emergency Services Market Research

We provide emergency services market research to blue light services nationwide to help improve community safety and to support the delivery of efficient, effective services that are aligned with residents’ priorities. Our areas of specialism include:

• Measuring perceptions of community safety and the factors that influence this. We explore these issues quantitatively within residents’ surveys, and via deliberative methods to understand the root causes of crime concerns among groups with a heighted sense of vulnerability
• Specific work with Violence Reducation Units (VRUs)
• Exploring confidence in policing at a local level and how this can be improved
• Budget setting for Police and Crime Commissioners and identifying the issues that residents  wish to see prioritised
• Anti-social behaviour (ASB) reporting choices and experiences.  In particular, we work with a number of social landlords to capture feedback from those who have reported ASB
• Exploring the experiences of those who require recourse to the criminal justice system
• Understanding the learning and development requirements on a sector wide basis for organisations such as the National Fire Chiefs Council

We can offer a range of approaches depending on the audience to be engaged, and regulary undertake work with:

• Citizens / Residents
• Businesses and stakeholders
• Service users including victims of crime

M·E·L Research has the in-house resources to deliver the full range of solutions across a range of emergency services market research projects, as well as the expertise to engage more vulnerable or hard-to-reach audiences and ensure seldom heard voices, who can often be disproportionately impacted by changes in policy, the impact of fire or rescue events, healthcare experiences and the impact of crime.