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Case Studies

Case Studies

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Cannock Chase District Council TSM Survey

M·E·L Research needed to provide methodological rigour which balanced with the wider TSM guidelines, allowed for ability to benchmark data with other councils and public sector bodies (in this case against Housemark data), an ability to correlate data across the most recent TSM survey and the earlier TSM surveys that M·E·L had previously produced for Cannock Chase Council. Given the subject matter an inclusive approach to research participation, a positive experience for residents taking part, and ensuring representativeness of the Cannock Chase response profile was key.

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Case Studies

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London Borough of Harrow Residents Survey 2023

M·E·L Research needed to provide methodological rigour based upon a recognised evidence-based engagement index, an ability to benchmark data with other councils and public sector bodies, an ability to correlate data across both surveys, an inclusive approach to research participation, a positive experience for residents taking part, creativity in question design to respond to emerging issues and clear and innovative communications of research findings, including post-survey analysis sessions. A stratified random locational approach was used for sampling, with all Census Output Areas (COAs) per ward ranked by deprivation. The target number of interviews was 1,100. The final number of interviews achieved was 1,101, undertaken via in-person door-knocking.

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Case Studies

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Evaluation of the Welsh Government’s Period Dignity Grant

To support Welsh Government in assessing the implementation and impact of the Period Dignity grant, M·E·L Research were commissioned to carry out an independent evaluation. Er mwyn cefnogi Llywodraeth Cymru i asesu gweithrediad ac effaith y grant Cyfnod Urddas, comisiynwyd M·E·L Research i gynnal gwerthusiad annibynnol.

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Case Studies

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Evaluation of Blue Prescribing at WWT London Wetland Centre

To support MHF and WWT in assessing the implementation and impact of the Blue Prescribing programme at the London Wetland Centre, M·E·L Research were commissioned to carry out an independent evaluation to understand the implementation and outcomes of the pilot programme.

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Case Studies

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Waltham Forest: Multi-year Resident Insight Programme

The London Borough of Waltham Forest commissioned M·E·L Research to deliver four waves of its Resident Insight programme. This longstanding research programme tracks the perception of Waltham Forest residents regarding their neighbourhood and Council services. Each wave comprises 750 interviews conducted face to face at pre-selected sample points, selected by stratified random location sampling. A qualitative follow-up is also undertaken after each wave.

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Case Studies

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DKMS Diversity Programme Research

A review of the DKMS registered donor database, carried out by DKMS, highlighted specific ethnic minority communities that are significantly under-represented. M·E·L Research was commissioned to carry out an exploratory study with people from these communities in order to understand their awareness of blood cancer and stem cell donation, their motivations/barriers to register to become a donor, their motivations/barriers to donate blood stem cells, and their preferences around communication if they were a registered donor

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Case Studies

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Sheffield City Council – Perceptions of Nether Edge Active Travel Neighbourhood

Sheffield City Council received funding from the Tranche 2 of the Active Travel Fund (ATF) which aims to create a safer, cleaner and more pleasant environment for residents and local businesses and a more attractive area for walking, cycling and spending time outdoors. Sheffield City Council were looking to understand perceptions of the Nether Edge Active Neighbourhood scheme from three audiences: Those who lived in the area (Residents) Those who are visited the area from outside of the specified area (Visitors) Businesses/business owners trading in the area (Businesses).

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Case Studies

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Universities UK/GuildHE – Accommodation Code Stakeholder Research

The Code was last reviewed in 2019 and, due to COVID as well as emerging considerations in universities around DEI and accessibility, mental and physical wellbeing and changing expectations around the duty of care that HEIs have, there was a feeling that the Code needed to be reviewed in order to ensure it was fit for purpose. We spoke qualitatively to senior stakeholders from more than 30 HEIs, including Heads of Accommodation, Heads of Residential Services, Directors of Estates, Heads of Internal Audit, Accommodation Officers and a range of other roles to ensure coverage of a range of roles and experiences.

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Case Studies

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Queen Street Two-Way System Trial

In support of the delivery the Maidenhead station (Crossrail) scheme, which was being rebranded as the Elizabeth Line, the Royal Borough of Windsor and Maidenhead was looking to introduce a package of measures to enhance pedestrian and cycle access, improve the public realm, accessibility and functionally of the train station. The borough hopes that the scheme will help to improve investment and support the regeneration of Maidenhead town centre.

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Case Studies

Finance Money Debt Market Research

Understanding the Problematic Debt Journey

In response to the growing need to better support its vulnerable residents, the London Borough of Barnet initiated a research partnership with MEL Research and a third party. The objective was to gain a comprehensive understanding of the current support mechanisms available to vulnerable residents and to identify ways to enhance their financial stability and overall well-being.

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Case Studies

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Environmental Behaviours App RCTs

Renewi and Wakefield Council wanted to utilise digital media in the form of an app to leverage behaviour change around recycling and environmentally positive behaviours, and MEL Research Ltd were appointed to undertake a randomised control trial amongst three areas (a control and two different conditions) each of which represented Wakefield as a whole.

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Case Studies

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Large-scale Research with Ethnic Minority Audiences – Co-Power (Consortium on Practices of Well-being and Resilience in Ethnic Minority Families and Communities)

We recently delivered a study for the University of Leeds to interview 1,000 members of ethnic minority communities across the UK to understand their response to and experience of COVID-19.

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Case Studies

Railway Passenger Satisfaction with Passenger Assist

Passenger Assist is a free service offered by rail companies providing passengers with disabilities or anyone else who may require help, with assistance to enable them to make their journey. Rail companies’ participation in Passenger Assist is mandated through their regulatory requirement to have an Accessible Travel Policy (ATP) approved by the Office of Rail and Road (ORR). The intent of Passenger Assist is to make rail travel accessible to everyone. Since 2017 ORR has commissioned annual research by to investigate the extent to which Passenger Assist meets users’ needs and expectations, and to explore how well individual operators perform in terms of meeting their Passenger Assist obligations. ORR commissioned M·E·L Research Ltd to conduct another wave of this research for 2022-23 to support its ongoing compliance monitoring in this area and to build on the wider body of evidence about how well Passenger Assist is meeting user needs and expectations.

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Case Studies

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Evaluating Social Return on Investment (SROI) of a Blue Prescribing Project at Steart Marshes

M·E·L Research was tasked with conducting an SROI evaluation of the Blue Prescribing project implemented by Wildfowl & Wetlands Trust (WWT) at Steart Marshes, in conjunction with a similar evaluation at WWT's London Wetland Centre. The Blue Prescribing initiative aimed to leverage the therapeutic benefits of nature by involving individuals with mental health issues in group activities based in wetland environments. The project sought to quantify the social value generated and better understand the positive changes experienced by participants.

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Case Studies

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Inclusivity in Football: 30 Year Impact Report and The Role of Kick It Out

This study was a comprehensive evaluation conducted by M·E·L Research, focusing on the transformation of inclusivity within the football landscape since 1993. The study delved into the perceptions of football fans regarding the changes that have transpired over the years and the influence of Kick It Out, an organisation dedicated to combating discrimination in football. The research combines quantitative and qualitative methodologies to provide a holistic view of the subject matter, as well as providing an SROI evaluation for Raise Your Game.

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