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Case Studies

Case Studies

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Liverpool City Council: Employee Survey

Liverpool City Council commissioned an organisation-wide employee survey in 2025 to measure staff engagement, workplace culture, leadership, wellbeing, equality and inclusion, and experiences of change. The survey formed part of the Council’s ongoing programme of staff listening and was used to assess progress against its Strategic Improvement Plan and organisational values. The survey results were intended to provide both a corporate overview of staff experience and detailed local insight to support improvement planning at Directorate and Service Area level.

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Case Studies

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Legal Services Consumer Panel: Service Delivery Qualitative Research

The Legal Services Consumer Panel (LSCP) commissioned a programme of qualitative research to understand how legal services are experienced by consumers and professionals, and how service delivery is evolving in response to increased use of digital tools. The research focused on three areas of law: family, probate and conveyancing. The purpose of the work was to ensure that consumer needs and perspectives inform ongoing discussions about legal service delivery, digital transformation and future service delivery guidance.

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Case Studies

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Neurodiversity in the Prison System

This project was commissioned by a communications agency to support understanding of the experiences of neurodiverse women within the criminal justice system (CJS), alongside the perspectives of professionals working with this group. The research was designed to focus on gathering detailed, first-hand qualitative evidence. The project used a qualitative methodology comprising individual depth interviews and professional group discussions. Several one-to-one depth interviews were conducted with women who identified as neurodivergent and had direct experience of the criminal justice system.

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Case Studies

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Surrey County Council: Employee Survey

Surrey County Council commissioned an organisation-wide employee pulse survey as part of an established tracker survey programme that began in 2020. The programme was designed to provide regular, consistent insight into staff engagement, wellbeing, inclusion and organisational culture, and to enable the Council to monitor change over time. The March 2025 survey represented the first pulse wave of that year and was intended to provide senior leaders with current evidence on employee experience during a period of organisational change.

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Case Studies

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Sandwell Council: Residents’ Survey

Sandwell Council commissioned M·E·L Research to deliver a borough-wide residents’ survey to understand how local people experienced the area and how they viewed the Council and key services. The work sat within an ongoing need to track public perceptions over time, identify areas of strength and improvement, and provide an evidence base that could be used by senior leaders and service teams to plan communications and prioritise action. The presentation outputs showed that results were designed to support both year-on-year comparison and external benchmarking, using Local Government Association (LGA) benchmark data where available.

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Case Studies

University of Birmingham: Evaluation of the Binley Cycleway

M·E·L Research delivered the final wave of a multi-year evaluation for the Centre for Economics and Obesity at the University of Birmingham, focused on the Binley Cycleway. The work formed part of a programme that started with a baseline survey and then continued through annual tracking waves, enabling year-on-year comparison of attitudes towards and/or usage of the cycleway. The client’s core need was to understand how effectively the cycleway was supporting cycling uptake and the associated health and wellbeing of the local population.

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Case Studies

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MACH Alliance: MACH and AI Research 2025

MACH Alliance has historically tracked enterprise organisations’ adoption and use of MACH technology. As MACH has become more widely adopted and AI uptake has accelerated across markets and sectors, the Alliance wanted to understand how MACH technology supports organisations to adopt AI in practice, what this means for business outcomes, and what role MACH Alliance can play in shaping the narrative and guidance in this evolving landscape. The research was designed to help the Alliance answer a set of connected questions. It explored how AI-ready enterprise organisations are; the extent to which composable/MACH architecture is seen as an enabler for AI at scale; whether organisations that are...

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Case Studies

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The Office of Rail and Road: Annual Passenger Assist research

The Office of Rail and Road (ORR), the independent safety and economic regulator for Britain’s railways, has an established requirement that all Train Operating Companies (TOCs) and Network Rail maintain an Accessible Travel Policy (ATP). A key element of ATP delivery is the Passenger Assist service — a free service for disabled passengers or those who need help when travelling by rail. Passenger Assist allows passengers to book a range of support, from navigating stations to boarding and alighting trains, luggage handling, ramps, and taxi transfers when needed. ORR commissioned M·E·L Research to conduct another wave of its annual Passenger Assist research.

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Case Studies

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Help for Heroes: Supporter & Potential Supporter Segmentation

Help for Heroes commissioned M.E.L Research to develop a detailed segmentation of the UK charity-giving public, focusing specifically on individuals who support – or could be encouraged to support – military and veterans’ charities. The charity sought an evidence-based understanding of the motivations, behaviours and communication preferences of potential supporters, with a view to strengthening engagement, improving message resonance, and ensuring its offer aligns with what matters most to supporters and prospective supporters.

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Case Studies

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The Association of Independent Museums: Land and Outdoor Spaces Management

The Association of Independent Museums (AiM), with partners including Arts Council England, Welsh Government and the National Museum Directors’ Council, commissioned M·E·L Research to explore how museums and heritage organisations managed their land and outdoor spaces. The commissioners recognised that, although many museums held substantial green and blue space – from small courtyards and gardens to meadows, woodland, farmland and industrial landscapes – there was little sector-wide evidence on how this land was being used, or how it could support organisations’ social, environmental and financial goals.

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Case Studies

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Barnardo’s: Evaluation of Children’s Mental Health Service

Barnardo’s commissioned M·E·L Research to carry out an independent evaluation of the Children that We Care For (CtWCF) Mental Health and Wellbeing (MHWB) pilot service in Sandwell. The service was delivered in partnership with Sandwell Children’s Trust and aimed to address a clear gap in emotional and mental health support for children that are cared for and care experienced young people. Nationally, demand for children and young people’s mental health support has grown, with a higher proportion of children and young people living with probable mental disorders.

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Case Studies

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Blaby Distrct Council: Evaluation of Housing Enablement Team (HET) Service

The evidence presented in our report highlights the significant role that the Housing Enablement Team (HET) plays in supporting timely hospital discharges and preventing delayed transfers of care. Over the last decade, the service has grown substantially, now working with more than 2,000 patients per year, many of whom face complex housing and social challenges that would otherwise prevent a safe and timely discharge. Analysis of the available data demonstrates that the HET provides a rapid, effective response.

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Case Studies

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Barnardo’s: Programme Evaluation of The Children and Young People’s Health Equity Collaborative (CHEC)

The Children and Young People’s Health Equity Collaborative (CHEC) was a three-year partnership between Barnardo’s, the UCL Institute of Health Equity (IHE), and three Integrated Care Systems (ICSs) - NHS Birmingham and Solihull, NHS Cheshire and Merseyside, and NHS South Yorkshire. Its vision was that all children should enjoy good health and positive wellbeing, reduce child health inequalities and improve the outcomes for CYP from underserved communities by acting on the social determinants of health.

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Case Studies

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Mind’s Big Mental Health Survey 2025

Mind commissioned M·E·L Research to deliver the Big Mental Health Survey 2025, a major study exploring how people in England and Wales experience and access mental health support across primary care, voluntary/third sector organisations, and digital platforms. This large-scale survey — the first since 2019 — was designed to provide post-pandemic evidence on how well people are being supported when they reach out with a mental health problem. It forms part of Mind’s eight-year programme funded by the Dangoor Family’s Exilarch’s Foundation, with future waves planned for 2026, 2028 and 2030.

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Case Studies

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The London Borough of Tower Hamlets: Residents’ Survey

The London Borough of Tower Hamlets commissioned M·E·L Research to deliver its 2025 Residents’ Survey, continuing a long-standing annual series to track local perceptions of life in the borough and satisfaction with Council services. The Council wanted robust, comparable evidence to understand: How residents feel about their neighbourhood, community cohesion, and safety. Levels of satisfaction and trust in the Council, and perceived value for money. Key public concerns around crime, health, wellbeing, and affordability. Shifts over time, compared with the 2023 and 2024 surveys and national benchmarks.

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