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Case Studies

Case Studies

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NSPCC Child Online Safety

M·E·L Research were commissioned to explore the challenges and barriers that unique family groups (single, separated, foster, adopted, extended, families with children with a large age gap) experience when it comes to keeping their children safe online. How do parents feel about it, how do they engage with the topic, how do they talk to their children about it and what are the challenges? By providing this insight we were able to explore where NSPCC resources fits into the conversation, how they can support families and what the opportunities are for NSPCC.

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Case Studies

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British Cycling Focus Groups with Lapsed Members

Established in 1959, British Cycling is the national governing body for the sport of cycling in Great Britain. It oversees various cycling disciplines, including road cycling, track cycling, mountain biking, BMX, and cyclocross. British Cycling plays a crucial role in developing and promoting cycling at all levels, from grassroots participation to elite competition, and has even supported riders representing Great Britain on the international stage. Currently, British Cycling has around 137,000 members. Research was desired to explore potential reasons for some members leaving in greater detail so as to guard against lapsing memberships moving forward.

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Case Studies

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All-Wales Rapid Diagnosis Clinic Programme Evaluation

M·E·L Research was commissioned by the Wales Cancer Network to help assess the outcomes and impact of the all-Wales Rapid Diagnosis Clinics (RDC) programme. The RDC programme was a national initiative supporting Health Boards in Wales to provide General Practitioners (GPs) with a referral pathway and RDC to investigate vague symptoms that may be caused by cancer. RDCs aimed to: • Support earlier diagnosis for patients with vague, non-specific symptoms that could be cancer • Reduce cancer diagnoses via emergency presentations • Improve overall patient health outcomes by detecting cancer earlier • Improve patient and GP experience • Identify and manage other serious non-malignant disease or those at risk of developing serious illness • Provide reassurance and early discharge for those patients with no, or non-serious disease, thus increasing capacity through appropriate and efficient use of finite services

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Case Studies

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Personalised Care Approaches in Elective Care Evaluation, NHS Nottingham and Nottinghamshire Integrated Care Board

In March 2023, the NHS Nottingham and Nottinghamshire ICB commissioned M·E·L Research to undertake a process and outcome evaluation to explore and demonstrate how the personalised care approaches in the elective care, pre-op MSK pathway at SFH and the cancer prehab pathway at NUH were being delivered. In order to assist future decision-making and commissioning, understanding the challenges, learnings and impact was key. The evaluation also needed to explore the different approaches adopted by the Link Worker providers, namely PICS and Self Help UK.

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Case Studies

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Fair Housing Futures Test and Learn – PRS Evaluation

Fair Housing Futures (FHF) was funded by the Nationwide Foundation’s Transforming the Private Rented Sector programme. It is a place-based collaborative programme to test and learn from interventions which improve the experience of ‘vulnerable’ people accommodated in Greater Manchester’s PRS. Fair Housing Futures has sought to explore ground-breaking solutions to the issues and barriers that vulnerable people face when private renting. FHF’s ambition is for the private rented sector in Greater Manchester to provide more decent, genuinely affordable homes for people in need.

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Case Studies

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Birmingham Better Mental Health Fund Evaluation

To support Birmingham City Council in assessing the impact of the Better Mental Health Fund, M·E·L Research was commissioned to carry out an independent evaluation to provide insight into how the projects engaged with people across the city, what the experiences of people were and what the variations in impact were on different types of people. The evaluation also looked to assess the changes and opportunities created as a result of the grant and if projects had been cost effective through a value for money assessment.

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Case Studies

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Connecting Muslim Mums Evaluation – A Starting Well Programme: CPSL Mind and The Lantern Initiative

Cambridgeshire, Peterborough, and South Lincolnshire Mind (CPSL Mind) has delivered perinatal mental health services since 2013. In 2021, CPSL Mind received funding from the Department of Health and Social Care to design and deliver a new service focusing on the wellbeing needs of pregnant women and new mums from the local Muslim Community in Peterborough. The Starting Well funded programme – Connecting Muslim Mums - was a two-year collaboration between CPSL Mind, The Lantern Initiative and a range of other local community partners.

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Case Studies

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Information in the Community Evaluation: Mind, SAMH (Scottish Action for Mental Health) and Inspire

The programme focused on improving the inclusivity, accessibility and relevance of mental health and wellbeing information in communities. Although the information produced for this programme is open to all, the programme focused on increasing access to relevant information for three priority audiences - children and young people, people experiencing poverty and people that experience racial inequality.

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Case Studies

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English Heritage: Developing a New Approach to Interpretation Quality Evaluation

English Heritage (EH) sought to evaluate the interpretation work across nine historic sites within its estate, aiming for a significant shift towards a qualitative measure of success. Recognising the need for a nuanced understanding of visitor experiences, EH commissioned MEL Research Ltd to undertake this comprehensive framework development and evaluation.

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Case Studies

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Ello Group: tastecard Personas Refresh & Lapsed Customer Survey

It had been some time since tastecard’s personas were last reviewed and there was a requirement to re-fresh the findings. Ello has significant data on its members and was able to understand both their product orientated behaviours and actions to a good extent (via 1 st party data) as well as having a broad understanding of what their customers are like via Fresco by CACI profiling. However, there was room to understand the drivers of behaviour in more depth, particularly in relation to specific dining and entertainment behaviours, as well as to review customer perceptions around the tastecard product.

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Case Studies

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Eurovision Song Contest: Wellbeing and Community Impact Longitudinal Study

Eurovision Song Contest 2023 was the 67th edition of the Eurovision Song Contest. It took place in Liverpool, United Kingdom, as Ukraine—the winner of the 2022 contest with the song "Stefania" by Kalush Orchestra—was unable to host the event due to the Russian invasion of the country. We undertook a large-scale longitudinal study of Liverpool residents, across 6 months, to understand the impact of Eurovision from a wellbeing, tolerance and community perspective.

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Case Studies

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Birmingham Hippodrome Weekender

The Birmingham Weekender ran between 26-27 August 2023 with over 100 free events to enjoy at Bullring & Grand Central, the New Street Station concourse, Birmingham Markets and elsewhere. M·E·L Research consulted on the design of the questionnaire, and were responsible for scripting and hosting the software. We conducted face to face fieldwork during the course of the weekend, interviewing attendees using a systematic sampling approach.

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Case Studies

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Festival 2023 Audience Research & Economic Impact Evaluation

M·E·L Research were commissioned to host and conduct a visitor survey with attendees at the festival during the course of its run, as well as to undertake a specialist economic impact assessment for the event to understand the profile of attendees at the event, the impact that the festival had upon them and the economic impact that it had on the local area.

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Case Studies

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Culture Liverpool Major Events Evaluations

The four events under evaluation were Taste Liverpool. Drink Bordeaux in June 2022, Liverpool International Music Festival in July 2022, River of Light in October-November 2022, and the World Gymnastics Championships in October-November 2022. In addition to conducting the Visitor Satisfaction and Social and Economic Impact studies for the World Gymnastics Championships, M·E·L Research were also commissioned to conduct a pre-event survey with ticket bookers to understand what they were hoping to get out of the event, and also wrote a report summarising the performance of the Championships in relation to its KPIs, incorporating data from the visitor survey, athlete and volunteers survey, expenditure reports and media reports, among other sources.

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Case Studies

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Bushbury Hill Estate Management Board Community Safety Survey 2023

The primary objectives of this follow up research were to collect fresh insight into residents’ perceptions of their local area, explore in more depth residents’ views on local safety issues, and to identify priority issues to address and where possible, benchmark perceptions within Bushbury Hill against national data.

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