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Case Studies

Case Studies

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London Borough of Sutton: Employee Pulse Survey

The London Borough of Sutton commissioned M·E·L Research to deliver its Employee Pulse Survey 2023, a follow-up to the 2022 survey designed to track how staff feel about working for the Council. The Council’s goals were to assess employee engagement and morale following a period of significant organisational change. Understand staff views on leadership, communication, inclusion, wellbeing, and hybrid working. Identify areas for improvement to inform the Council’s ongoing People Strategy and “Ambitious for Sutton” Corporate Plan.

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Case Studies

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Midlands Industrial Ceramics Group: Event Feedback Survey

Our client, the Midlands Industrial Ceramics Group, is a collaboration aimed at positioning the Midlands as a global leader in advanced ceramics innovation. Their members include industrial and academics partners that form part of the manufacturing and research base for advanced ceramics in the Midlands. By leveraging research and industrial expertise, the group focuses on developing advanced ceramic materials that revolutionize industries ranging from aerospace to healthcare.

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Case Studies

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Tamworth Borough Council: Tenant Satisfaction Measures Survey

M·E·L Research was commissioned by Tamworth Borough Council to deliver its 2024/25 Tenant Satisfaction Measures (TSM) survey, part of the Council’s statutory requirement under the Regulator of Social Housing’s framework for social landlords. The project aimed to provide a robust and representative assessment of tenants’ satisfaction across key aspects of the housing service, while also identifying opportunities for service improvement and tenant engagement.

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Case Studies

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Consumer Council for Water: Customer Satisfaction Tracking Survey

We have conducted an ongoing customer satisfaction tracking survey, providing CCW with regular and reliable insights into how customers feel about their experiences. In addition to this, we have carried out qualitative exploration of customers’ journeys when escalating a complaint to CCW—whether involving their water or sewerage company, or water retailer. These insights have helped to shape internal understanding of the customer experience at each stage of the complaints process.

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Case Studies

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Breakthrough T1D: Supporting Ageing with Type 1 Diabetes

Breakthrough T1D is a leading global charity committed to accelerating life-changing breakthroughs to cure, prevent and treat Type 1 Diabetes (T1D). Alongside funding critical research into a cure, we are also deeply invested in improving lives today—through better technology, healthcare access, and emotional and informational support for everyone living with T1D. One area of growing importance is the experience of ageing with Type 1 Diabetes.

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Case Studies

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Office for Nuclear Regulation Employee Survey

M·E·L Research completed an employee satisfaction study for the Office for Nuclear Regulation to understand employee’s experiences of working at ONR, 3 years on from the last survey. ONR provided a contact list for all of their employees. An email with a unique survey link was sent to all employees to encourage them to complete the survey. Regular reminders were sent throughout fieldwork, to dovetail with internal communications and maximise completion rate. Employees on maternity leave or long-term sick leave were sent a letter by ONR with a QR code linking them to the survey.

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Case Studies

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West Midlands Combined Authority (WMCA) Household Survey

M·E·L Research completed a research study for WMCA to gather insights into residents' opinions and experiences around social lives, use of digital technology for social connection, as well as connection and activity in the local community. Insights will enable WMCA to make more informed, inclusive, and effective decisions. By understanding residents’ needs, WMCA can better ensure its policies are equitable, responsive to ever-changing needs, and foster greater trust, transparency, and regional cohesion.

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Case Studies

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Islington Council: Licensing Consultation

Islington Council commissioned M·E·L Research to conduct a detailed consultation on the proposals to re-designate a borough-wide Additional Licensing scheme, and to introduce Selective Licensing in a further 9 wards: Barnsbury, Caledonian, Tufnell Park, Mildmay, Highbury, Junction, Laycock, Canonbury, and Clerkenwell. The consultation ran for 13 weeks and sought to gather local views on the proposals, including the proposed licensing conditions, fees, variations to the licence, and alternatives that the council could consider.

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Case Studies

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Shelter: Tracking Research into Impact of Service Provision

Shelter is the leading charity in the UK on homelessness and housing issues. Shelter has a strong, established voice on the issues of home quality, availability, affordability and tenure security through both campaigning and advocacy. Shelter runs campaigns to raise awareness and seeks to influence housing policy, working with government and other organisations to advocate for changes that can deliver sector wide improvements.

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Case Studies

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British Dyslexia Association: Quantitative Online Survey (Plus Qualitative Focus Groups & In Depth Interviews)

The British Dyslexia Association (BDA) is the voice of dyslexic people. They campaign and advocate to influence government, organisations and institutions to become dyslexia-friendly and accessible, to enable dyslexic people to reach their full potential. The BDA commissioned M·E·L Research to conduct research to understand and quantify the lived experience of dyslexic young people aged 13-18, to deeply understand how dyslexia impacts their lives.

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Case Studies

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The Bat Conservation Trust: Online Survey Into Public Attitudes Towards Bats

The Bat Conservation Trust commissioned M·E·L Research to conduct a large-scale nationally representative quantitative research to better understand public attitudes toward bats. This included developing and piloting a repeatable survey, establishing baseline data, and generating insights to guide audience targeting and strategic planning.

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Case Studies

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Midland Heart Customer Satisfaction Measurement Programme

In 2024, M·E·L Research were appointed to deliver a major transactional research contract for Midland Heart, one of the largest social landlords in the West Midlands. For the next three years, we will be delivering up to 14 monthly transactional surveys, covering key areas of service delivery.

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Case Studies

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Liverpool Major Events Programme: World Gymnastics Championship

For the World Gymnastics Championships, as well as an economic impact evaluation, we also conducted a comprehensive evaluation of the fan, athlete, volunteer and delegation experience incorporating a diverse array of data sources to ensure a robust analysis.

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Case Studies

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Research into Body Worn Video (BWV) Footage for the Enforcement Conduct Board (ECB)

M·E·L Research was commissioned to undertake a first of its kind study to analyse video footage from enforcement actions involving significant and high-volume debts, such as council tax arrears, non-domestic rates, parking fines, and penalties issued by authorities like Transport for London. The study took place between June and September 2024, and researchers from M·E·L reviewed 935 videos, 648 of which involved interactions with individuals subject to enforcement. This study is significant as it provides a unique and objective insight into real-world enforcement practices, which will enable the ECB to develop informed and targeted policy interventions aimed at improving fairness during enforcement.

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Case Studies

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Kick it Out: Sexism and Misogyny in Football

The research aimed to investigate the extent to which female and non-binary fans experience discrimination at games, how this discrimination manifested, and their experiences of reporting discrimination, where experienced. A key focus of the research was in looking at how these experiences varied among different groups of fans, for example by ethnicity, sexuality or region. The research was to be used to get a greater understanding of the experiences of female and non-binary fans, and to help publicise the issues where they are occurring via a multi-channel campaign.

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