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Case Studies

Case Studies

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Sport Wales: Partner Support Project Pilot

Sport Wales commissioned M·E·L Research to deliver a pilot project designed to open up dialogue with funded partners and better understand their experiences of receiving support. The wider context for this work was a desire to ensure that support provision remained relevant, effective and responsive to the evolving needs of a diverse partner base, including National Governing Bodies (NGBs), National Partners and Regional Sport Partnerships. The core business need was to generate evidence-based insights that could help shape and improve the support offer. Specifically, Sport Wales wanted to understand how their support was...

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Case Studies

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Coventry City Council: Household Survey

In 2024/25, we used a mix of postal ‘push to web’ letter as well as face to face interviewing. Similar to methods used within the 2022 and 2021 survey. Using GIS Mapping software, which includes Royal Mail’s Postcode Address File (PAF), we randomly selected 20,000 households across the city, stratified by Middle Layer Super Output Areas (MSOA) and Indices of Multiple Deprivation. Each sampled address was sent a letter explaining the nature of the research and how to take part online by entering a unique reference number. Within the invite letter, the household member with the next birthday, aged 16 and over, was...

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Case Studies

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Winning Scotland: Ripple Effect Mapping Training

M·E·L Research delivered Ripple Effect Mapping (REM) training for Winning Scotland, supporting the rollout of the Planet Youth prevention model across six local authority areas in Scotland. REM focuses on discovering and understanding the impacts or effects of a programme, project or intervention using multiple stakeholders. REM adopts a strengths-based approach and looks at how certain actions or efforts play a role in causing the observed changes. The idea is to identify changes or effects and how an intervention caused them – this approach helps to visually map out the outcomes and impacts of a...

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Case Studies

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Historic England: Public Response to Climate Related Heritage Loss

Historic England is responsible for helping people to care for, enjoy and celebrate England’s historic environment. This environment is increasingly vulnerable to climate-related impacts such as flooding, coastal erosion, and temperature fluctuations, which threaten historic buildings, landscapes and archaeological sites. The organisation identified a gap in understanding public perceptions of climate-related heritage loss—specifically, how aware people are of the issue, how they emotionally respond to it, and what drives or prevents them from taking action to...

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Case Studies

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Royal British Legion: Lived Experience Panel

M·E·L Research was commissioned by the Royal British Legion (RBL) to co‑design and deliver a pilot Lived Experience Panel. The pilot aimed to test whether a structured panel of people with lived experience of the Armed Forces community could meaningfully inform RBL’s campaigns, policy and research work. The model was delivered over a short, intensive period to “test and learn” during live organisational strategy projects. The pilot explored feasibility, impact, support needs, and the potential for scaling or embedding the approach. M·E·L Research supported recruitment, developed and delivered all training, and provided...

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Case Studies

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The London Borough of Newham: Residents’ Survey

The London Borough of Newham commissioned M·E·L Research to deliver a borough-wide residents’ survey to understand how people living in the borough perceive their local area, the services they receive, and the Council itself. The research was designed to provide robust evidence to support strategic decision-making, service improvement and communications planning. Newham is one of London’s most diverse boroughs, with significant variation between neighbourhoods and demographic groups. The Council required reliable and representative insight that could capture...

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Case Studies

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Enfield Council: Public Consultation – PRS Licensing Scheme

Enfield Council commissioned M·E·L Research to independently design and deliver a public consultation on proposals to introduce a new Selective Licensing scheme for privately rented homes across parts of the borough. The Council has an established programme of property licensing aimed at improving housing standards and property management in the private rented sector (PRS). Existing licensing schemes in Enfield included a borough-wide Additional Licensing scheme for smaller Houses in Multiple Occupation and a Selective Licensing scheme covering...

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Case Studies

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CNB Housing Insights: Housing Needs Survey Fieldwork

M·E·L Research was commissioned by CNB Housing Insights to deliver the fieldwork for a housing needs survey on the Aylesbury Estate, as part of Southwark Council’s estate renewal programme. The purpose of the work was to gather robust household-level information so that future replacement housing could be planned fairly and appropriately for residents affected by redevelopment. The survey also supported an Equalities Impact Assessment, helping the client understand how rehousing needs and the redevelopment process might affect different households and protected groups.

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Case Studies

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Leeds Federated: Tenant Satisfaction Measures Survey 25/26

Leeds Federated Housing Association is a social housing provider responsible for managing and maintaining homes for tenants across several management areas. Like all registered providers of social housing, the organisation is required by the Regulator of Social Housing to collect and report Tenant Satisfaction Measures (TSMs). These measures assess tenants’ perceptions of landlord performance across key service areas such as repairs, safety, communication, complaint handling and neighbourhood management. Leeds Federated commissioned M·E·L...

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Case Studies

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Creative Scotland: Applicant Survey 2025–26

Creative Scotland is the national public body that supports the arts, screen and creative industries across Scotland. As the primary distributor of public funding for the sector, it plays a critical role in enabling individual artists and cultural organisations to develop and deliver creative work. Creative Scotland commissioned M·E·L Research to undertake its annual Applicant Survey to understand applicants’ experiences of the funding application process, perceptions of the organisation, and views on communications and contact. The survey forms part of a longitudinal programme of research, with comparable data collected across previous...

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Case Studies

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Royal British Legion: Independent Event Evaluation of Invictus Games 2025

The Invictus Games is an international multi-sport event for wounded, injured and sick servicemen and servicewomen, both Serving personnel and veterans. The Invictus Games acts as a crucial part of recovery journeys for many from the Armed Forces community and aims to positively focus on what they can achieve post injury or illness, celebrating their fighting spirit, though an inclusive sporting competition that recognises the sacrifice they have made. The Duke of Sussex was inspired to create the Invictus Games after visiting the Warrior Games in...

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Case Studies

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Ada Lovelace Institute: Public Perceptions of AI

We delivered a nationally representative survey exploring public attitudes towards the governance and regulation of AI, commissioned by the Ada Lovelace Institute. This research was designed to provide timely evidence to inform Ada Lovelace Institute's response to the UK Government's proposed AI Bill, ensuring that public perspectives were represented alongside industry voices. The project built on previous Ada Lovelace Institute/The Alan Turing Institute research, which highlighted strong public appetite for AI regulation and sought to understand in more depth which regulatory features the public sees as most important...

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Case Studies

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Help for Heroes: Veterans and Family Survey

Help for Heroes is a UK charity that provides support to veterans and their families. The charity's mission is to empower wounded, injured, and sick veterans to reach their potential and lead fulfilling lives. In 2022, Help for Heroes introduced its ten-year strategy, LiveWell2032, that defines the charity’s need, purpose, and vision to better serve the Armed Forces Community. Over the next 10 years, they will ensure that members of the Armed Forces community can live well after service, by focusing on four outcomes: access to support, adapting and managing, valued and recognised, and equipped for life after service.

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Case Studies

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Suffolk Fire and Rescue Service: Employee Survey

Suffolk Fire and Rescue Service (SFRS) commissioned M·E·L Research to deliver an organisation-wide employee survey designed to capture robust, confidential insight into staff experiences of working within the Service. The client context was one of ongoing organisational focus on workplace culture, conduct, leadership, and inclusion, alongside a clear requirement to monitor progress against earlier engagement activity. SFRS wanted to better understand how employees experienced day-to-day working life, including perceptions of misconduct and inappropriate behaviour...

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Case Studies

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Arun District Council: Residents’ Survey

Arun District Council commissioned M·E·L Research to undertake a resident survey across two newly completed housing developments: Windmill Views in Barnham and The Hedgerows in Eastergate. The research formed part of the Council’s wider corporate objective to use the planning system to create high-quality, sustainable developments that meet the needs of current and future generations. The Council wanted to engage directly with residents who had recently moved into new homes in order to understand how well these developments were functioning as places to live.

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