Partnership work with Melin Homes
We’re delighted to announce the partnership with Melin Homes to conduct a comprehensive STAR survey. This collaboration supports M·E·L Research’s commitment to delivering insights through a blend of quantitative and qualitative methodologies, providing a thorough understanding of tenants’ satisfaction levels and the underlying factors influencing their scores.
The Strategic Tenant Assessment and Reporting (STAR) survey is a vital tool for housing organisations in Wales to gauge tenant satisfaction comprehensively. M·E·L Research will employ a multi-faceted approach to ensure a thorough examination of tenants’ experiences and sentiments. Key components of the project include:
- Quantitative Analysis: M·E·L Research will utilise quantitative methods to gather numerical data, enabling Melin Homes to measure overall satisfaction levels and identify specific areas of strength and improvement.
- Qualitative Insights: Complementing the quantitative data, M·E·L Research will conduct qualitative research using an online community to delve deeper into the reasons behind tenants’ satisfaction scores. Open-ended questions included in the quant survey, and in-depth follow up questions will provide a rich understanding of the nuanced aspects influencing satisfaction.
- Comprehensive Reporting: M·E·L Research will present a detailed report to Melin Homes, combining quantitative findings, qualitative insights, and actionable recommendations. This holistic approach ensures a thorough and balanced understanding of the tenants’ perspectives.
- Opportunity to respond in Welsh: Tenants will also have the option to respond in English or Welsh, depending on their preference.
If you are interested in finding out about our work on STAR surveys in Wales, please contact Kirsty Marshall for further information.
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