Your Housing: Tenant Satisfaction Measures (TSM) Survey

M·E·L Research was commissioned for the second year in a row to support Your Housing to complete their annual Tenant Satisfaction Measures (TSM) surveys with their LCRA and LCHO tenants.

Your Housing had taken a telephone survey approach, with interlocking quotas to achieve a representative sample of customers. Whilst the project initially was for additional fieldwork support to boost the final TSM numbers (around 250 surveys required) with the majority falling with the LCRA cohort, this moved to having to achieve very specific quotas amongst the LCHO population.

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Collections inside and out: thinking differently about gardens, heritage and the visitor experience

September 2026

Last week, I had the opportunity to speak at Collections Inside & Out, a symposium hosted at National Trust Chirk Castle & Garden, bringing together people working across gardens, horticulture, heritage, collections and interpretation. I was, perhaps, a slight interloper among so many people with deep horticultural expertise but every presentation was incredibly interesting and I learned a lot – and broadly managed to follow the general flow of what was being said (still not 100% au fait with taxa…

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Elliot Simmonds to present at Collections Inside & Out Symposium

September 2026

We’re pleased to share that our Commercial Director, Elliot Simmonds, will be speaking at the Collections Inside & Out symposium at National Trust Chirk Castle & Garden on 24 September 2026. Bringing together professionals working across heritage collections, gardens and landscapes, the symposium will explore the relationship between indoor and outdoor heritage and the opportunities created by thinking about them as part of a connected visitor experience. Elliot’s session, “Integrating Indoor…

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M·E·L Research recognised for outstanding contribution to social value and ethical research

August 2026

M·E·L Research has been named the winner of the Award for Outstanding Contribution to Social Value & Ethical Research 2026 at the UK Enterprise Awards. The award recognises the values that shape both the work we choose to undertake and the way we deliver it. From building trauma-informed practices into our research to improving inclusion and reinvesting in the communities around us, social responsibility is part of how we operate every day.

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M·E·L Research joins the British Dyslexia Association at Parliament for launch of new report on dyslexic young people who are NEET

September 2026

M·E·L Research joined the British Dyslexia Association (BDA) at the House of Lords this week for the launch of a new report exploring the experiences of dyslexic young people who are not in employment, education or training (NEET). Tamsin Maries, Senior Research Manager, and Elliot Simmonds, Commercial Manager, represented M·E·L Research at the event…

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Industry Insights

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Progress, persistence and the gaps in suicide prevention knowledge

August 2026

New UK-wide research from M·E·L Research’s SPARK report shows improving mental health indicators alongside continuing exposure to suicide, widespread lifetime suicidal thoughts and significant gaps in practical knowledge. Suicide prevention depends on understanding not only how many people are affected, but also how confident the public feel about recognising risk, starting difficult conversations and finding appropriate support. The Spring 2026 SPARK report from M·E·L Research brings these issues together, providing a detailed picture of attitudes…

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M·E·L Research to support Diocese of Manchester consultation to inform priorities for next Bishop of Manchester

August 2026

M·E·L Research is pleased to be supporting the Diocese of Manchester with an independent consultation to help inform its future leadership. The research will provide opportunities for people connected with diocesan life, as well as members of the wider community, to share their perspectives on the local context, priorities for the years ahead and the qualities that will be important in future leadership.

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Industry Insights

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Preventing suicide before the fire starts

September 2026

Across Europe, we have seen devastating wildfires destroy homes, habitats and communities. They offer us a powerful analogy for how we think about suicide prevention. When a fire is raging, everything must be done to put it out. Firefighters, emergency services and communities mobilise to save lives. But even when the fire is eventually extinguished, enormous damage may already have been done, and recovery can take years. That is why fire services don’t only fight fires. They also invest in prevention: identifying risks, educating people, installing smoke alarms, creating fire breaks and trying to stop…

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Industry Insights

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What if the evidence we need to prevent the next child’s death is on their phone?

September 2026

My son Jools was 14 years old when he died suddenly in April 2022. There was no note. There was no offline evidence that explained why he died. No one had seen or been aware of any adverse mental health issues, and at his original inquest the coroner could not be sure that Jools was in a suicidal mood. More than four years later, I am still trying to understand what happened to my son. Yet one enormous part of Jools’ life was not properly explored following his death: his digital world. Like almost every teenager, Jools had a life on his phone. Social…

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