Your Housing: Tenant Satisfaction Measures (TSM) Survey

M·E·L Research was commissioned for the second year in a row to support Your Housing to complete their annual Tenant Satisfaction Measures (TSM) surveys with their LCRA and LCHO tenants.

Your Housing had taken a telephone survey approach, with interlocking quotas to achieve a representative sample of customers. Whilst the project initially was for additional fieldwork support to boost the final TSM numbers (around 250 surveys required) with the majority falling with the LCRA cohort, this moved to having to achieve very specific quotas amongst the LCHO population.

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Beyond visitor numbers: Rethinking how we measure the value of culture and heritage

November 2026

How do we demonstrate the true value of culture and heritage? And are we measuring everything that matters? These were two of the questions that stood out during the third day of the Culture and Heritage Capital: Putting Theory into Practice conference. Cultural organisations have long recognised that their impact extends beyond visitor numbers, ticket sales and tourism revenue. Museums, heritage sites and cultural programmes can support mental health and wellbeing, strengthen community connections, create opportunities for learning and preserve our shared…

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M·E·L Research appointed to evaluate the BFI Film Academy programme

October 2026

M·E·L Research is pleased to be working with the British Film Institute (BFI) on a three-year evaluation of the BFI Film Academy programme. Since 2012, BFI Film Academy has supported young people to develop skills, confidence, knowledge and networks and explore routes into careers across the screen industries. The refreshed 2026–2029 programme builds on this experience, creating connected pathways from early engagement through to specialist training, mentoring, placements and industry-facing progression, with a strong emphasis on…

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M·E·L Research welcomes new talent as our teams continue to grow

October 2026

M·E·L Research is pleased to welcome four new colleagues to our growing team, strengthening our research and evaluation expertise as we continue to expand our services and support clients. The appointments of Laura Karban, Associate Director; Bethan Jewsbury, Senior Evaluation Managers; and Chloe Parker, Research Manager, alongside Rhoslyn Davies, who joins us on a short-term basis to provide additional senior evaluation support, bring a wealth of experience across social research, evaluation, public policy…

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Industry Insights

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Women’s health social research: We’ve talked about the problems. Now let’s do something about them.

October 2026

It was an absolute honour to attend the Women’s Health Conference in London this week, bringing together clinicians, policymakers, campaigners and others passionate about improving women’s health. As a researcher specialising in women’s health social research, I was excited to have the opportunity to learn, be challenged and exchange ideas with people who share that passion. And I wasn’t disappointed. There has (quite rightly) been a lot of discussion recently about the gender health gap. But some of the evidence shared…

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M·E·L Research to explore how care and support could help reduce avoidable hospital admissions for people with MS

October 2026

We are pleased to be working with the MS Society on new health and care social research exploring how health and care services can better support people with multiple sclerosis (MS) and help reduce avoidable hospital admissions. The health and care social research study will focus on opportunities for earlier intervention and more coordinated, preventative support, while recognising that hospital admission is sometimes clinically necessary. It will…

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Collections inside and out: thinking differently about gardens, heritage and the visitor experience

September 2026

Last week, I had the opportunity to speak at Collections Inside & Out, a symposium hosted at National Trust Chirk Castle & Garden, bringing together people working across gardens, horticulture, heritage, collections and interpretation. I was, perhaps, a slight interloper among so many people with deep horticultural expertise but every presentation was incredibly interesting and I learned a lot – and broadly managed to follow the general flow of what was being said (still not 100% au fait with taxa…

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Elliot Simmonds to present at Collections Inside & Out Symposium

September 2026

We’re pleased to share that our Commercial Director, Elliot Simmonds, will be speaking at the Collections Inside & Out symposium at National Trust Chirk Castle & Garden on 24 September 2026. Bringing together professionals working across heritage collections, gardens and landscapes, the symposium will explore the relationship between indoor and outdoor heritage and the opportunities created by thinking about them as part of a connected visitor experience. Elliot’s session, “Integrating Indoor…

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M·E·L Research recognised for outstanding contribution to social value and ethical research

August 2026

M·E·L Research has been named the winner of the Award for Outstanding Contribution to Social Value & Ethical Research 2026 at the UK Enterprise Awards. The award recognises the values that shape both the work we choose to undertake and the way we deliver it. From building trauma-informed practices into our research to improving inclusion and reinvesting in the communities around us, social responsibility is part of how we operate every day.

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