Field & Business Support Co-Ordinator 

M·E·L Research is a social research agency, with expertise in research, evaluation and behavioural insights. With 40 years’ experience in working for the UK’s public services, we have a very strong focus on what we want to achieve as a business.

We believe that all businesses have a duty to be socially responsible to re-invest in society, be active contributors to the local community, and to minimise their environmental impacts. We push for social value – in why we work, how we work and who we work with. Click here to see our recently published Social Value report.

You can read more about what it is like to work at M·E·L Research here.

Our history and journey

Formed in 1985, M·E·L Research has grown steadily to a core in-house team of over 30 research and evaluation staff, plus many more telephone interviewers and external CAPI interviewers and support staff. We are on an exciting growth journey, expanding our research and insights capabilities, enhancing our evaluation services, and embedding our data visualisation tools alongside recognised quality accreditations.  

Joining M·E·L Research means becoming part of a confident and forward-looking company, ambitious about the future and committed to broadening the expertise and solutions we offer our clients. At the heart of everything we do is our social purpose: to make a meaningful and lasting difference to society, to the communities we serve, and to our own people.

Benefits

Full details on what it is like to work for M·E·L Research can be found here.  

We offer employees a wide range of generous benefits including:  

• Flexible working arrangements based around the needs of the employee (such as family commitments/needs/childcare).  We are a very family-orientated business and encourage flexible hours and homeworking.  
• Provision of employer contributions to Royal London personal pension scheme starting from a 4% contribution and rising to 8% (subject to employee contributions that meet the auto-enrolment requirements)  
• In addition, paid annual leave allowance of 33 days per annum, including bank holidays (pro-rated for part-time hours), and your birthday  
• 2 paid volunteer days per year  
• Life assurance policy at 3x basic annual salary  
• Health cashback medical care scheme and employee benefits scheme inc. retail discounts  
• Eligibility for annual company profit and performance bonus scheme dependent on company performance  
• Annual pay reviews and cost-of-living pay increases (also subject to the company’s financial performance).  

Job description

Post: Field & Business Support Co-Ordinator 

Job Location: Birmingham – office-based but with the possibility of working from home from time to time

Reporting to: External Field Team Manager

Salary Range: £28,000 (37.5 Hours per week) plus potential profit bonus, pension and other benefits  

Full job specification

For the full job specification, please see the Field & Business Support Co-Ordinator briefing pack.

Key responsibilities

For the key responsibilities, please see the Field & Business Support Co-Ordinator briefing pack.

Job summary

The Field & Business Support Coordinator provides administrative and operational support
across M·E·L Research, with primary responsibility for supporting the effective delivery of
Field Operations while also providing substantial business support and administration
across the organisation.

The role combines fieldwork administration, interviewer support, bidding and enquiry
coordination, ERP administration, HR administration and support, quality and compliance
administration, and wider business coordination activities.

The successful candidate will:

• Be a UK resident with the right to work in the UK
• Be highly organised and able to manage multiple priorities simultaneously.
• Have excellent attention to detail and a commitment to maintaining accurate records
  and information.
• Be confident using Microsoft Office, business systems and digital tools.
• Have strong written and verbal communication skills.
• Be proactive, practical and flexible in responding to changing business needs.
• Enjoy working collaboratively with colleagues across different teams.
• Demonstrate a commitment to quality, compliance and continuous improvement.
• Be comfortable working independently whilst contributing positively to team
  objectives.

Skills, Knowledge & Experience

Essential

• Excellent organisational skills and ability to manage competing priorities.
• Strong attention to detail and commitment to accuracy.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to handle confidential and sensitive information appropriately.
• Proactive, flexible and practical approach to work.
• Confidence using digital tools and technology.
  
  Desirable
• Previous experience in an administrative, business support, operations support or
  coordinator role
• Experience using databases, ERP, CRM or similar business systems.
• Experience in market research, fieldwork or project-based environments.
• Experience supporting a remote or distributed workforce.
• Tender, bid or procurement administration experience.
• HR or recruitment administration experience.
• Quality, compliance or audit administration experience.
• Experience managing equipment inventories or operational assets.
• Experience of ERP or CRM systems

Equal opportunities 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We are committed to ensuring that our recruitment process is fair, transparent and free from discrimination or bias. If you require any reasonable adjustments during the application process or have any questions about our approach to diversity and inclusion, please do not hesitate to contact us.

Applications

If you are interested in applying for this role, please upload your CV and a cover letter outlining your experience and why you are interested in working for M·E·L Research via the section below.

Applications close Monday 5th October.

Apply Now