Testimonials

Women’s Super League

“M·E·L Research’s insight and expertise helped us test fan perceptions through an innovative research approach, providing an evidence making. The findings are already helping us shape more distinctive and engaging Women’s football fan experiences.”

The Wildlife Trusts

“M·E·L Research, under the leadership of Sophi, helped The Wildlife Trusts 47 charities develop skills and qualities in understanding how to gather data, and develop insight that were previously very rare within our movement as we shifted to a community organising approach. We were nurtured through change, listened to when we learned that some methodologies were not quite a ‘fit’ for our way of working, and given the opportunity to co-create solutions as a response. We had to go through an iterative process and it was the combination of personable qualities, alongside technical skill that made this relationship work so well. M·E·L Research completely met the brief. Thank you to the team, and particularly, Sophi.”

West Midlands Combined Authority

“Your team has been great. Tamsin and Ruth have been a pleasure to work with. They understood what we are trying to achieve and made thoughtful suggestions, bringing in their experience to support us with technical aspects. The work is of a really high quality and the analysis of the findings is useful. Tamsin and Ruth make a great team when presenting and have a warm, friendly and informative style. I will recommend M·E·L Research highly.”

London Borough of Newham

“We commissioned M·E·L Research to deliver the 2025 Newham Residents Survey, a project with significant strategic importance for the Council — both for our Corporate Plan and for our reporting requirements under a Best Value Notice. Given the pressures involved, we needed a research partner we could genuinely rely on, and M·E·L Research delivered exactly that. The findings will directly inform service planning and policy decisions across the Council, and will be used in presentations to the Mayor, Corporate Leadership Board, and central government. Having a contractor who understood that weight of responsibility, and who brought real local authority expertise to the work, made a real difference.

We’d recommend M·E·L Research to any local authority looking for a research partner who combines strong technical knowledge with a practical, collaborative approach.”

Bradford City of Culture

“M·E·L Research provided an extremely reliable and efficient service to our organisation, successfully delivering what we needed on time and to a high standard. They were easy to work with and always on-hand to respond to any queries or challenges that arose.”

The Menopause Charity

“Partnering with M·E·L Research on our project was a fantastic experience. From the outset, their team understood the importance of exploring public attitudes towards menopause — not just to gather data, but to help shift the conversation around women’s health in the UK. The research has given us powerful insight into where the gaps in understanding and support lie, particularly among healthcare professionals, employers, and the general public. Thanks to M·E·L Research’s collaborative and thoughtful approach, we now have evidence that will help inform our work, shape conversations, and continue challenging the cultural silence that too often surrounds women’s health.”

Nottingham & Nottinghamshire Integrated Care Board

“Jenny was great to work with, she took the time understand what was required – she were invested and responsive, adapting her approach to meet the needs of those she worked with. Communication was efficient and effective, with regularly updates – which meant ‘no surprises’ in the final report.”

Mind

“We have really enjoyed working with M·E·L Research on this and have been so impressed with your collaborative, supportive and creative approach – we were really excited about M·E·L Research’s proposal right at the start, and you’ve absolutely exceeded our expectations in terms of how you’ve delivered – you’ve regularly gone over and above to support the project and to adapt and develop as we go, and we just wanted you to know how much we have appreciated your support.”

CUBO

“M·E·L Research are a fabulous company to work with. In using your knowledge of the sector to help us better define what we were looking to achieve, you tailored your approach to ensure that we maximised our chances of getting valuable data. You are an engaging, inclusive team, which made for a great opportunity to work together in a very positive way and in an environment where both challenging and being challenged was welcomed and which I think contributed really well to the quality of the output we received. Loved working with you and hope to do so again!”

English Heritage

“M·E·L Research were fantastic to work with, bringing a depth of knowledge and expertise to this business critical project and going above and beyond to deliver the insights that we needed. This information has already played a key role in decision-making around our education offer moving forward.”

St Albans City and District Council

“M·E·L Research came to work for us and carried out our Tenant Satisfaction Survey at pretty much the last minute. They delivered the project on time and in accordance with our budget and timescales despite our having to put the fieldwork timeframe back by several weeks. I would recommend them.”

NSPCC

“M·E·L Research are a fantastic research agency partner for our Professionals audience, they understand our needs and are able to source a difficult to find audience. The outputs of the work they do are full of practical and actionable recommendations that make it easy for us to use the findings to make changes in the work we do. I was really pleased with the work M·E·L Research undertook for us, exploring how the professionals audience use the NSPCC Helpline and could benefit more from the service. The report delivered was insightful and well received by different stakeholder groups, and we’re looking forward to implementing the findings to ensure the service is more clearly positioned to meet the needs of people who work with children.”

Liverpool City Council

“M·E·L Research are a great company to work with to host staff surveys. They provide support and a timetable to work with. Results are presented well with visuals and text in an easy to read format. Would be happy to work with M·E·L Research again in the future.”

British Cycling

“The team were proactive, responsive and knowledgeable in the research methodology and subject matter. Thanks to M·E·L Research, we were able to get a full 360 view of our customers which will influence our product and comms strategy for the next few years.”

Royal Air Force Museums Midlands

“The work that we commissioned from M·E·L Research will be integral to the future planning of the redevelopment of the RAF Museum Midlands, by giving the team at the Museum a greater insight into the barriers that prevent non-visitors from visiting the site and interacting with our collections. These insights will inform how we speak to the audiences that we wish to attract in terms of the language, imagery and platforms that will be used in any future campaigns. These insights will also be used to inform the development of a public programme of events that will strike a chord with the audiences that we wish to attract enabling the Museum to hit some very robust audience targets over the coming years.”

Transport for West Midlands

“M·E·L Research worked closely with us on creating the right questions for our audience and devised a brilliant on-line portal, with activities and tasks to engage the user and gather that useful data, research and in-depth analysis for our project. The team worked well, creating a portal which suited our needs and has delivered on providing a useful piece of research which may help shape our future policies in transport.”

Breaktrough T1D UK

“We recently partnered with M·E·L Research and were thoroughly impressed by their expertise and dedication. Their team demonstrated deep knowledge in brand research, offering invaluable insights throughout our collaboration. They were exceptionally helpful and flexible, accommodating our specific needs and timelines with ease. The pricing was highly competitive, providing excellent value for the quality of service received. The final presentation was outstanding—clear, insightful, and instrumental in guiding our brand strategy. We highly recommend their services.”

Groundworks UK

“Evan has been very flexible with the project, and very patient with getting the information needed with the project! He has been very proactive at setting up regular meetings, and offering to disseminate the findings to the wider team is greatly appreciated.”

Royal Shakespeare Company

“We worked with Elliot [and the team] on our online community platform and we cannot thank them enough for all their work on the community. The outputs from this project will be used for many years to come, and by many different departments in the organisation. Elliot [and the team] were very responsive to all requests and adaptable to our ways of working. We really appreciate the time and dedication put into the platform, they were really on top of everything and ensured to keep us in the loop. I’ve never experienced working with an online community, and this project exceeded any expectation I had. The community was able to flourish and go on for as long as it did because of Elliot [and the team]. This platform gave us the opportunity to get feedback directly from our audience which has been invaluable. I would highly recommend M.E.L Research and online communities as a research tool.”

Sandwell Council

“M·E·L Research is professional and reliable, producing high quality work on time. The company has been flexible to our changing requirements and responsive to our demands. The output is visually pleasing as well as the content accurate and relevant. On the whole they represent value for money.”

University of Liverpool / Eurovision

“M·E·L Research is professional and reliable, producing high quality work on time. The company has been flexible to our changing requirements and responsive to our demands. The output is visually pleasing as well as the content accurate and relevant. On the whole they represent value for money.”

Essex County Council

“Working with M·E·L Research has been an exceptionally positive and impactful experience. From the project kick–off, the research team demonstrated professionalism, technical expertise, and a genuine commitment to understanding the requirements and scope of the evaluation discovery research.

The final output co-developed over a short timeframe were clear, well presented in a range of accessible formats. It truly reflected the needs, and user led insights from stakeholders. The outputs (theory of change and evaluation plan) has shaped our strategic direction in meaningful ways such as making refinements to support offer, informed decisions about assessing impacts and better target the support we offer to organisations with most need.

In conclusion, M·E·L Research’s collaborative approach made the entire process smooth and constructive. They were responsive, flexible, and always willing to go the extra mile to ensure we achieved the best possible outcomes. I am truly satisfied with the experience and would highly recommend M·E·L Research to any organisation looking for highquality evaluation research and design partners.”

Barnardo’s

“It was a pleasure to work with Evan on the evaluation of the Children and Young People’s Health Equity Collaborative. This was a complex project and the team consistently adapted our needs. They delivered an excellent report that will be extremely helpful in the work of Integrated Care Systems to tackle health inequalities.”

Leeds Federated

“It’s been a pleasure to work with Jenny and the team. Your wealth of sector knowledge and experience was invaluable in making the project a success. The analysis and insight you’ve provided has helped to drive service improvements across our business and made a real difference to our customers. We’ve really valued your support and guidance throughout our time working together.”

Cumberland Council

“M·E·L Research have been a great company to work with, flexible and collaborative, and bringing professionalism, technical expertise, and a really sound knowledge of the sector to the table. We commissioned M·E·L Research to deliver our 2025 Residents Survey, the very first one for Cumberland Council and the first one undertaken in the area for some considerable time. The team really understood the brief and helped us get the most out of the survey. The quality of the work has been high throughout.”

Winning Scotland

“Our work is quite complex and focused on system change and upstream prevention, finding a method or way of gathering impact has been a challenge. We had heard of Ripple Effect Mapping and a quick Google search pointed us to M·E·L Research, and from getting in touch to the session itself it has been a great experience. They were adaptable and delivered exactly what we needed, and we look forward to hopefully continuing to work together.”

Sport Wales

“Really satisfied with the service which Roisin and Ruth provided throughout our project, provided timely responses, happy to work in a collaborative way, and, most importantly, the output of the project was fantastic!”