Our work in the private rented sector

23rd October 2018
The private rented sector (PRS) has doubled in size over the last decade. The continued growth of...

How will the 2018 Budget affect Housing & Development?

14th November 2018
Following the Chancellor’s most recent Budget announcement, we have been looking into what this...

M·E·L Research, proud sponsors of The Human City Institute’s annual lecture

19th March 2019
The Human City Institute (HCI) and the Black Country Housing Group, together with Coventry Univer...

Housing: Customer Service vs Customer Experience

4th April 2019
The housing sector, particularly housing associations, are moving away from a view that focuses o...

Housing: Different views of licensing private rented properties

10th April 2019
Adam Knight-Markiegi, Research Director at M·E·L Research, is speaking at the Housing Studies A...

How has tenant satisfaction changed in the past five years?

5th June 2019
With the end of the financial year behind us, now is a good time to review previous years’ perf...

Customer segmentation for Leeds Federated Housing Association

20th June 2019
Leeds Federated Housing Association, a social housing landlord with some 4,000 homes in Yorkshire...

Landlords and agents co-regulating Liverpool’s private rented sector

28th November 2019
We have recently finished a review of Liverpool City Council’s co-regulation of the city-wide s...

Updates to STAR Surveys

26th February 2020
STAR is the best practice customer satisfaction framework for the UK housing sector. Revised with...

We are Plus Dane’s customer research partner

12th March 2020
This month we start hearing from a cross-section of Plus Dane residents about their customer expe...
MRS Evidence Matters