Let community be the lasting legacy of COVID-19

25th June 2020
Will we return to our previous way of life as restrictions lift or does COVID-19 give us the spac...

Evolving support for residents

19th June 2020
Good landlords are supporting their tenants throughout the COVID-19 pandemic. Despite having to w...

Heart and mind: how behavioural insights will help us out of COVID-19

10th June 2020
Little by little, society is opening up from the coronavirus restrictions. Last week, some kids w...

Tenants’ financial scars from COVID-19

1st June 2020
The world is an uncertain place right now and will remain uncertain for the months – maybe year...

Every little - act of kindness - helps

23rd May 2020
This week is Mental Health Awareness Week, an apt week for the ongoing lockdown, with our uncerta...

Understanding the Impact of COVID-19 on Tenants

1st May 2020
COVID-19 will have a profound impact on customers, tenants, shared owners and leaseholders as wel...

STAR Surveys with the human touch

27th April 2020
Listening to the voices of residents has never been more important for landlords and housing prov...

We are Plus Dane’s customer research partner

12th March 2020
This month we start hearing from a cross-section of Plus Dane residents about their customer expe...

Updates to STAR Surveys

26th February 2020
STAR is the best practice customer satisfaction framework for the UK housing sector. Revised with...

Landlords and agents co-regulating Liverpool’s private rented sector

28th November 2019
We have recently finished a review of Liverpool City Council’s co-regulation of the city-wide s...

Customer segmentation for Leeds Federated Housing Association

20th June 2019
Leeds Federated Housing Association, a social housing landlord with some 4,000 homes in Yorkshire...

How has tenant satisfaction changed in the past five years?

5th June 2019
With the end of the financial year behind us, now is a good time to review previous years’ perf...

Housing: Different views of licensing private rented properties

10th April 2019
Adam Knight-Markiegi, Research Director at M·E·L Research, is speaking at the Housing Studies A...

Housing: Customer Service vs Customer Experience

4th April 2019
The housing sector, particularly housing associations, are moving away from a view that focuses o...

M·E·L Research, proud sponsors of The Human City Institute’s annual lecture

19th March 2019
The Human City Institute (HCI) and the Black Country Housing Group, together with Coventry Univer...

How will the 2018 Budget affect Housing & Development?

14th November 2018
Following the Chancellor’s most recent Budget announcement, we have been looking into what this...

Our work in the private rented sector

23rd October 2018
The private rented sector (PRS) has doubled in size over the last decade. The continued growth of...