Have your say about the future of rubbish and recycling in Herefordshire…


This consultation is now closed


The council’s current rubbish and recycling collection contract is due to end in 2023. Since the current service was introduced the government has announced a new national resource and waste strategy and the council will have to make changes to collections to ensure it meets new requirements. In addition the council has an ambition to make changes to bring about a more sustainable county.

The council wishes to get feedback from both residents and businesses to make sure their views and opinions are fully considered, prior to any future changes.

To take part in a survey over the phone please email toni.hogg@melresearch.co.uk or call the FREEPHONE number 0800 0730 348 (Mon-Fri 9am-5pm).




Frequently Asked Questions:

Who can take part in the consultation?

Residents survey - We want to gather views from residents who live in Herefordshire. If you are unsure, you can see which council you fall under by entering your postcode here: https://www.gov.uk/find-local-council.

You need to be at least 16 years old and have some responsibility for dealing with your household rubbish and recycling. More than one person in your household can take part as long as they meet the above criteria.

Business survey - We want to gather views from businesses that operate in Herefordshire.


Why are you changing household waste and recycling collections?

Central government published a new national waste strategy in December 2018. The government's national waste strategy, "Our Waste, Our Resources: A Strategy for England" contains objectives for dealing with the nation's waste, and suggestions for how these objectives can be achieved. This means that the items that are collected in Herefordshire and the way they are collected will need to change so that they are compliant with the strategy.

The council has an ambition to make changes to bring about a more sustainable county and in 2019 they declared a Climate Emergency. By reviewing the way they collect rubbish and recycling they will be able to bring about large reductions in carbon emissions in response to the Climate Emergency.

In addition to this, the council’s existing collection and disposal arrangements are coming to an end in 2023. These events have provided the council with the opportunity to better understand residents’ and businesses’ views on the future rubbish and recycling services and likely demands of the service. This is alongside the council’s own aspirations for environmental protection, resource efficiency and carbon reduction.

The next step is to get the views and opinions of Herefordshire residents and businesses to make sure they are fully considered, prior to any future changes.


How are you making a decision and what information have you collected already?

The council has already done a great deal of work gathering information to help inform any future decisions. To date the following has been completed:

  • General Overview and Scrutiny Task and Finish Group - A Task and Finish Group (TFG) with councillors from all political parties was established to work with officers to explore options, provide findings and make recommendations on how the council should approach these challenges.
  • Comparison with services elsewhere - The council has considered a range of services provided elsewhere, focussing on those local authorities that have similar rural characteristics to Herefordshire.
  • Rubbish and recycling collection service options modelling - This assessment used a modelling tool and an appraisal of associated costs with subsequent recycling, treatment and disposal, to provide an indicative total cost of each system. This will help the council the financial aspects of different approaches.


When will the decision be made?

Following the completion of the residents’ and business survey, the recommendations will be reviewed, and the preferred option will be approved by Cabinet in May 2021.


How long will the consultation be run for?

The consultation will run for a period of 9 weeks starting on Monday 7 December 2020 and closing on Sunday 7 February 2021.

We are offering residents and businesses the option of completing the survey online, over the phone or by post. You will be able to request a postal survey up until Friday 22 January 2021.


Who is managing the consultation?

M·E·L Research, a social research and behavioural insight consultancy, have been commissioned by Herefordshire Council to manage the consultation process. They were established in 1985 and have over 35 years’ experience. M·E·L Research are a Company Partner of the Market Research Society and have a wealth of experience in the social research field. For further information on M·E·L Research please click here.

If you need help to understand this document, or would like it in another format or language, please contact Sophi Ducie at M·E·L Research by email at sophi.ducie@melresearch.co.uk or call the FREEPHONE number: 0800 0730 348.

The information you provide to M·E·L Research will only be used for research purposes and you will not be personally identifiable in any analysis or reports. M·E·L Research work to the Code of Conduct of the Market Research Society. They hold all information securely and strictly in line with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). They are also a fully accredited MRS Fair Data Partner and an ISO 9001:2015 accredited organisation.

If you would like more information about who M·E·L Research are and how they use the information you’ve provided including your privacy rights and right to withdraw your consent at any time please visit https://melresearch.co.uk/page/privacypolicy